AI receptionist call recording

Calls handled by the Northwest Travel Network automated receptionist are recorded so we can follow up enquiries accurately, monitor service quality and resolve disputes. The opening message tells callers when recording is active.

What is recorded

The recording may contain your voice, telephone number, journey and location details, contact details and other information you choose to provide. The automated receptionist also creates a written transcript. Please do not give payment-card details during the call.

Who can listen

Playback is restricted to authorised owner-level administrators. Twilio processes and stores the call audio for us as our communications provider. Recordings are not made public.

How long audio is kept

Call audio is kept for 30 days by default and is then deleted automatically from Twilio. We may keep the enquiry record or transcript for longer where it is needed to handle the booking, enquiry, complaint or a legal obligation.

Your information rights

To ask about a recording or your personal information, email bookings@northwesttravelnetwork.co.uk. Please include the telephone number and approximate date and time of the call so we can locate it.

Last updated 15 August 2026.