Accessibility statement

We want our website and transport service to be usable by as many people as possible.

Website accessibility

We aim to use clear headings, readable contrast, keyboard-friendly controls, descriptive labels and responsive layouts. If you find a part of the website difficult to use, please tell us so we can investigate and provide another way to book where possible.

Transport accessibility

We can arrange wheelchair accessible vehicle journeys and lower-entry car options depending on passenger needs and availability. Please give us mobility, wheelchair dimensions or weight, transfer, assistance and seating requirements when booking so we can match the right vehicle.

Passenger assistance

Drivers should provide courteous, reasonable assistance with boarding, luggage and mobility equipment where safe and appropriate. Wheelchair users will never be asked to travel in a way that is unsafe for the passenger, driver or vehicle.

Contact

Email bookings@northwesttravelnetwork.co.uk with accessibility requests or feedback.

Last updated 25 August 2026.