Terms & conditions

These terms apply to journeys booked through Northwest Travel Network unless a specific operator or account agreement states otherwise.

Bookings

A booking is confirmed when we issue confirmation or otherwise accept it. Please check pickup, destination, dates, times, passenger numbers, luggage, accessibility needs and contact details carefully.

Prices and payment

Prices shown or confirmed are based on the journey information supplied. Material changes to the route, passenger count, vehicle requirement, waiting time, parking, tolls or stops may change the price. Payment may be required in advance, by card, account, bank transfer or to the driver depending on the booking.

Vehicle suitability

You must give accurate passenger, luggage, wheelchair and child-seat requirements. We may substitute a vehicle of equivalent or greater suitability where necessary.

Child passengers

Where a child seat is requested, the responsible adult must provide accurate age, height and weight information and ensure the child is correctly secured before travel. Child seats are subject to availability and must be pre-booked where possible.

Airport journeys

Where a valid flight number is provided, we may monitor the flight. Customers remain responsible for providing correct flight information and contacting us about significant changes.

Waiting, delays and no-shows

Reasonable waiting periods apply as set out in our cancellation and refund policy. Traffic, weather, road closures, airport disruption and events outside reasonable control can affect journey times. Customers should allow sufficient time for flights and appointments.

Conduct and safety

Passengers must follow reasonable driver safety instructions, wear seat belts where provided, and not behave in a way that threatens the driver, vehicle or other passengers. We may end a journey where continuing would be unsafe or unlawful.

Accessibility

Please tell us about wheelchair, mobility or assistance requirements when booking so the correct vehicle and support can be arranged.

Cancellation

See our Cancellation & refund policy for standard cancellation, waiting and refund terms.

Liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Contact

Email bookings@northwesttravelnetwork.co.uk with booking questions or complaints.

Last updated 25 August 2026.